Frequently Asked Questions, Business Cooperation Q&A

Do you have questions about Hypersynes products and business cooperation? We provide solutions and other resources to help you. Please feel free to read the FAQ below, or choose email or phone, we have a professional support team.

Frequently Asked Questions

Why the Bluetooth range is limited?

The distance will be effected by WiFi,parclose.Usually it's 50m/160ft outdoor.

How to Connect the thermometer?

Step1:Download and install App.

Step2:Turn on your Phone Bluetooth and open your APP.

Step3:power on thermometer , launch the app and press Start on-screen.

What kind of devices can be supported?

Apple:iPhone4s or later | Android devices: Android 4.3 with Bluetooth 4.0 or later. Do not support Windows phones

How can I switch Fahrenheit and Celsius?

Use the app to change the units of measurement.

Can I leave the probes in an Oven,grill or smoker?

Yes, you can. But make sure that the temperature of your grill, oven or smoker does not go over 572F or 300C and do not put your probes  in direct contact with flames.

Why sometimes there are obvious differences in temperature readings of these probes?

The probe may be damaged by frame contact or liquid inflow.Please change a new probe.

Is this thermometer and probes waterproof

Both parts are not waterproof.Please don't use dishwasher or submerse in water.

How can I maintain the thermometer and probes?

To clean up the probes, use a damp cloth to wipe them. 

DO NOT immerse the probes in water  

DO NOT use dishwasher to clean up. 

DO NOT place thermometer on any hot surfaces. 

DO NOT place probes in direct fire / flames. Always remove the plastic cable wrap before using.

Business Cooperation Q&A

Are you the manufacturer or trading company?

We are the original manufacturer, we have our own research and design team.

What is the lead time after order confirmed?

Sample or small order lead time: within 1day

Bulk quantity order lead time: 15-30 working days.

What is the payment method?

T/T, Western union, Paypal and Credit card by Aliba trade assurance is available.

What is your company after sell service?

provided 12 months warranty.

7 * 24 hours telephone and mail service

Can we print our logo/lable on the product?

Yes, we can help you print your brand on the product or package box with our MOQ.

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